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Return Policy
RETURN POLICY
We strive to provide our customers with a hassle-free shopping experience. Please read our return policy carefully to understand the conditions and process for returning products.
NO QUESTIONS ASKED RETURNS:
- Time Frame: You can return the product within 3 days from the receipt of the product.
- Condition: The product must be in saleable condition.
- Shipping Cost: Customers are responsible for sending the product back to us at their own cost.
- Refund: A refund will be issued after deducting the freight and packaging charges.
HOW TO INITIATE A RETURN:
1. Visit the Contact Section:
- Go to the "Contact" section under Customer Service on our website.
- Fill out your details.
- Under "Message" mention your Quotation no., & Date of purchase
2. Fill in Order Details:
- Provide the necessary order details to initiate the return process.
3. Send Back the Product:
- Ensure the product is in its original condition.
- Ship the product back to us at your cost.
IMPORTANT NOTES:
-
Eligibility for Return:
- Products must be returned within 3 days of receipt.
- Products should be in saleable condition to qualify for a refund.
-
Non-Returnable Items:
- Installed products are not eligible for return under the 3-day return policy. These will be handled under our standard warranty/claims policy.
-
Refund Process:
- Once we receive the returned product and verify its condition, we will process the refund.
- The refund amount will be the original purchase amount minus the freight and packaging charges.
CONTACT US:
If you have any questions or need assistance with the return process, please reach out to us:
- Call Us: +91-9408630765 (Monday - Saturday: 9:00 am - 5:30 pm; Sunday, 1st and 3rd Saturday: Closed)
- Email Us: info@jaaz.in
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